HOW CAN I CHANGE MY SHIPPING ADDRESS?
By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
HOW CAN I TRACK MY ORDERS & PAYMENT?
After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Credit/Debit cards and Paypal payments.
Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact email@example.com
Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact firstname.lastname@example.org
Q: Can I track my order?
A: We will send you the tracking code of the shipment when the parcel has been sent.
Q: Shipping time?
A: Shipping time will be confirmed on the order confirmation document.
Q: Shipping cost?
A: Shipping costs are dependent on your location and products on your order. Some products need to be shipped in dry ice. These dry ice shipments have a slightly higher shipping fee. Our online store shows the shipping fee and shipping cost automatically on the checkout.
Q: Changing the shipping address?
A: You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.